Virtual Events FAQ
Please make sure that you have a stable internet connection before your scheduled video chat. SiliCon is not responsible for your internet speeds.
Please note that our talent speaks English, and we do not have any foreign language interpreters. SiliCon is not responsible for any language barriers you may encounter.
Please make sure that you have the proper equipment to take part in a live chat event. You must have a compatible device that has a microphone and front-facing camera. SiliCon is not responsible for your hardware needs.
No refunds will be given if you miss your video chat session or if you are removed from the video chat due to inappropriate behavior.
One-on-One/Group Video Chat FAQ’s
WILL MY CHAT BE RECORDED?
All chats are recorded, and a digital download link will be updated and found in your original confirmation email for you to save your video. You can find your original confirmation email from Growtix, and then press the “VIEW YOUR ORDER ONLINE”. In there, you will find your digital download link within 48 hours of your video chat ending.
ARE YOU ABLE TO PURCHASE MORE THAN ONE-ON-ONE VIDEO CHATS DURING THE SAME TIME SESSION?
If you’re purchasing more than a single One-on-One Video Chats for the same guest or multiple guests during the same time frame/session, you can do this! Each One-on-One Video Chat will have their own unique access code. Please note that there is a limit of 5 sessions per celebrity or creator guest.
HOW WILL I KNOW WHEN THE LIVE CHAT IS SUPPOSED TO END?
There is a timer on screen during the One-on-One/Group video chats that will help you keep time.
HOW DO I ACCESS MY VIDEO CHAT?
Once you complete your purchase, you’ll receive an order confirmation email. In the email, you’ll find your access code, an orange button to test your device compatibility, and a grey button underneath which will turn green and unlock on the day of the event. To join the virtual chat platform, you’ll simply need to click on this green button. There is no app needed, and you don’t need to download anything.